Loadcircle – The Global Logistics Operating System

Effective Date: Immediately

1. Pricing Transparency

Loadcircle provides clear, upfront pricing with no hidden fees. All pricing is published publicly and applies uniformly across customers unless a custom Enterprise agreement is in place.

2. No Contracts

Loadcircle does not require long-term contracts. All plans operate on a rolling monthly basis and can be cancelled at any time. Cancellation takes effect at the end of the current billing cycle.

3. Fair Use

Loadcircle reserves the right to apply fair-use protections to prevent abuse, including excessive automated job ingestion or routing requests that materially exceed normal operational patterns.

4. Liability Limitation

Loadcircle OS provides routing, compliance, and operational automation as a software service. Loadcircle is not responsible for:

delays caused by third-party data sources
incorrect job data provided by customers
driver behaviour or operational decisions
regulatory penalties arising from customer misuse

Maximum liability is limited to the total fees paid in the previous 30 days.

5. Data Ownership

Customers retain ownership of all job data, driver data, and operational data. Loadcircle retains rights to anonymised, aggregated data for system optimisation.

6. Service Availability

Loadcircle aims for 99.9% uptime but does not guarantee uninterrupted service. Enterprise customers may request SLA terms.

7. Automated Decision-Making

Loadcircle OS includes automated routing, assignment, and compliance checks. Customers must maintain HITM (Human-in-the-Loop) oversight unless explicitly enabling Full Auto Mode.

8. Partner Fleets

Partner fleets onboarded via UUID are subject to the same terms as primary fleets.

Terms of Service