Operator Guide

This guide covers day-to-day use of the Loadcircle Global OS Console for logistics operators.

Getting Started

Navigate to loadcircle.io/console and sign in. The Console is organised into panels accessed via the left sidebar.

Panels

Dashboard

Overview of active drivers, fleet status, and live map. Use this as your home screen for at-a-glance awareness.

Drivers

• Add a driver by entering their UUID (generated when they register via the Driver Portal)
• View driver status: Active, En Route, Offline
• Click a driver to see current job, compliance status, and communication options

Jobs

The Planned Journeys UI is the core of day-to-day operations:

1. Search by loadRef or job number
2. Add a single job manually
3. Import jobs from CSV or paste JSON array
4. Click any job to see its detail panel with vehicle, driver, status, ETA, and compliance checks
5. Use Route Preview to visualise the planned route on the map
6. Use Push to Driverto dispatch the job to the assigned driver's mobile device

Job Statuses

• Pending — not yet assigned
• Assigned— driver & vehicle set, awaiting departure
• En Route — driver has accepted and is moving
• Completed — delivered
• Exception — flagged for HITM review

HITM (Human-in-the-Loop Oversight)

The HITM queue surfaces jobs that require operator attention:

Fleet

View vehicle health scores, MOT due dates, and service intervals. Health scores are calculated from telemetry, maintenance records, and inspection data.

Compliance

Alerts for:

• MOT / annual inspection due
• Permit expirations
• Missing driver insurance
• Route restrictions (height, weight, hazmat)
• Cross-border documentation

Partners

Onboard partner carriers and drivers by UUID. Connected partners appear with their status and can be assigned to jobs.

Pricing

The Pricing panel (sidebar > Pricing) shows three views:

• Customer — suggested customer price per lane with confidence
• Haulier — suggested bid range and per-carrier acceptance with auto-bid
• Admin — lane margins, recent winning bids, and fraud signals

Auto-bid only fires when lane confidence > 0.75, carrier acceptance > 0.85, and the carrier is trusted. See the Pricing Intelligence docs for the model.

Assistant

The Assistant panel (sidebar > Assistant) lets you run the same queries and actions in natural language: “overview”, “price London to Birmingham”,“auto bid c-001 on london-birmingham”. Actions follow the same gating rules as the API and appear in the Agent Activity Log. Full usage in the Assistant Guide and the AI Assistant docs.

Logistics Ops

The Logistics Ops panel (sidebar > Logistics Ops) runs the freight digital workforce. Type a shipment in plain text (e.g. “Move 12 pallets from London to Birmingham”), rate it, tender to the best carrier, then drive it through PICKED_UP / DELIVERED (or DELAYED → Resume). Every tracking event carries an event_id and content_hash; duplicates are rejected and invalid transitions are blocked by the orchestrator. Documents (BOL, POD, invoice) are generated automatically. See the Logistics Ops docs for agents and lifecycle.